Case Study

Electric Utility Leader Powers Up Early-Stage Collections Efforts

Learn how a leading utility recovered over $17 million with Retain, TrueAccord’s intelligent client-labeled collections platform.

In our latest case study, we tell the story of one of the nation’s leaders in electric utility systems who needed an effective and customer-friendly way to collect delinquent utility bills after the Covid-related moratoriums were lifted.

After evaluating a number of solutions, the utility provider decided to partner with TrueAccord to implement Retain, TrueAccord’s client-labeled early-stage collections solution. Since implementation, the utility provider has seen impressive results, including the recovery of over $17 million thus far.

Download the complete case study to get the full story, including more information on their paid in full rate, overall collections rate, average amount collected daily, and more.

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 20 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.