Case Study

Klarna’s Digital Debt Collections Journey

This case study is a comprehensive guide for how to move collection operations from 100% in-house to 100% outsourced, which maximizes consumer engagement.

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About the Case Study


In this case study, you'll learn:

  • How Klarna made the decision to move from in-house collections to outsourced collections
  • What questions to ask when evaluating digital collections solutions providers
  • How outsourcing collections can improve the customer experience and increase retention rates

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 12 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.