Guide

The Guide to World-Class Recovery

Innovative technology has made it possible to have seamless, personalized financial experiences in almost any arena—from ecommerce payments to medical billing, from retirement saving to buying groceries.

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About the Guide


How can a recovery and collections operation live up to the new standard of excellence in consumer experience?


This complimentary ebook provides the frameworks and metrics to help your company architect the right recovery strategy for the long run. Read The Guide to World-Class Recovery to understand how to maximize portfolio-level profitability by efficiently recovering money lent to customers or members – and simultaneously maintaining consumer loyalty.


In this eBook, you’ll learn how to:

  • Manage delinquencies without sacrificing customer experience
  • Balance performance with operation metrics and consumer-focused KPIs
  • Compare, contrast, and evaluate in-house vs partner collections strategies


TrueAccord is a full-service digital-first debt collection agency that has worked with more than 12 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.