Experian and TrueAccord present

What to Know When Adding Email to Collections: The Ultimate Guide

About the Guide

With the rise of online banking and personal finance mobile apps, consumer financial services have adapted technology solutions to better engage with customers. It's past time for traditional collections agencies to catch up. In this white paper, Experian and TrueAccord show how best to future-proof your debt collections strategy with email.

In this guide, you'll get actionable recommendations on:

  • How to reap the benefits of adapting to changing consumer communication preferences
  • The importance of data quality, email infrastructure and validation before adding email as an outreach channel
  • How to get the most out of your email debt collections channel

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 20 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.