Cheat Sheet

Cheat Sheet: Top KPIs for Your Recovery Operations

This cheat sheet is the perfect primer to understand the economics of a collections & recovery model for delinquent accounts and shares all the must-know glossary terms for recovery key performance indicators.

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About the Cheat Sheet


In this cheat sheet, you'll discover the terms and definitions for several recovery KPIS, including:

  • Differences between traditional debt collection metrics, digital engagement tracking, operational KPIs, and more
  • New consumer-centric KPIs for today’s most effective recovery strategy
  • How to calculate profitability of a collections operation using operational metrics

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 12 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.