What Labor Shortage, Wage Inflation, and Regulatory Restrictions Mean for Your Call Center

If transforming the way you reach and recover delinquent accounts isn't on your radar in 2022, a year where projected delinquencies are expected to soar, you're at risk.

Death of the call center? Not quite. But we are seeing the end to a purely outbound calling strategy for collections. 2022 presents many challenges for reaching consumers, including labor shortage, wage inflation, and regulatory risks, but digital-first solutions are proving to resolve these issues.

But how can companies start to make the switch from outbound to omnichannel?

In this in-depth webinar, leading collections experts from Citizens Bank, Cox Communications, PNC, and TrueAccord will share how they pioneered digital transformations and built effective omnichannel strategies with breakthrough results.

Meet Our Panelists

Heather Bentley
Senior Vice President, Head of Consumer Specialty Operations
Citizens Bank

John Craven Sr.
Enterprise Center of Excellence Call Center Director
Cox Communications

Jennifer Masterson
Executive Vice President, Retail Lending Solutions

Richelle Rocazella
Vice President, Operations

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 20 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.