Case Study

Leading Telecoms See Up To 35% Liquidation Increase Switching to TrueAccord for Digital-First, Omnichannel Debt Collection

The telecommunications industry has evolved and call-and-collect debt recovery can’t keep up—but TrueAccord’s digital-first approach delivers a more effective way to collect.

For several Telecom providers in the US, the declining third-party liquidation performance caused the reevaluation of their approach to debt collection to a more future-forward, effective engagement model being adopted throughout other industries. This case study evaluates the telecoms that tested the waters of digital-first outreach for late stage collections using TrueAccord as their guide.

In this case study, we’ll look at:

  • Both the common and unique challenges Telecoms face in debt recovery
  • The methodology to compare call-and-collect vs TrueAccord’s digital-first approach
  • Real results including increased liquidation rates across portfolios

About TrueAccord

TrueAccord is a digital-first provider of outreach, recovery, and collection solutions helping more than 20 million consumers of service, lending, technology, financial, and FinTech organizations since 2013. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.