The State of Compliance & Collections 2023

Updated for 2023, discover why legal compliance is critical to understanding the future of the collections industry and what it means to prioritize consumers—including a closer look at GLBA and data protection. Download our comprehensive collection of articles and essays focused on compliance impacting the debt collection industry (and beyond), featuring works by TrueAccord Chief Compliance Officer and General Counsel, Associate General Counsels, Paralegals, and industry experts.

About The eBook

In this must-read compilation of insights on the state of the industry, discover:

  • Updates to the Gramm-Leach-Bliley Act (GLBA) Safeguards Rule
  • The foundational components of a strong compliance strategy
  • Reflections on the impact of Regulation F and other major legislation
  • Case breakdowns of recent TrueAccord legal wins and their impact on the industry
  • How compliance is shaping the customer experience and lender operations

About TrueAccord

TrueAccord offers an intelligent, digital-first collection and recovery platform that has worked with more than 20 million consumers of major banks, issuers, eCommerce companies, and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with an adaptive intelligence engine that dynamically personalizes every facet of the consumer experience – from channel to message to plan type and more – in real-time.