eBook

Omnichannel Communication
in Debt Collection


An In-Depth Look at Advanced Engagement Strategy by Channel

About The eBook

If your business relies solely on one channel for consumer communications, it’s time to evolve. With an omnichannel strategy, you can better engage consumers at every stage of their journey—from initial outreach to final payment—but especially for those who have rolled over 90 days past due.

In this eBook, take a look at what omnichannel really means and dive deeper into each specific channel to learn:

  • How each channel is used in debt collection
  • What the business benefits are for using each different channel
  • How communicating through each channel benefits consumers
  • Use cases and success stories
  • And the TrueAccord difference using each channel in our omnichannel strategy

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 40 million consumers of major banks, issuers, eCommerce companies, and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.