Interactive Scorecard

How Strong Is Your Omnichannel Collections Strategy?

Complete this 10-question assessment to evaluate your omnichannel collections strategy and identify opportunities to improve recovery performance.


About the Interactive Omnichannel Scorecard

Omnichannel debt collection strategies consistently deliver stronger liquidation and better consumer engagement — but not all strategies are created equal.

TrueAccord’s experts distilled omnichannel effectiveness into 10 key questions that separate high-performing organizations from the rest. This quick scorecard helps you assess your current approach, uncover gaps, and identify opportunities to improve performance.

By taking this short quiz, you’ll discover:
  • Whether you’re choosing the most effective channel for each account
  • If AI is actively enhancing your outreach strategy
  • How well you’re leveraging email and SMS, including deliverability and reachability
  • Whether your communications are personalized at the account level
  • If your consumers have access to seamless self-service and flexible payment options
In just a few minutes, you’ll receive a score that shows exactly where your strategy stands, from “Middle of the Pack” to “Omnichannel Hero.”

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 40 million consumers of major banks, issuers, eCommerce companies, and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.