The Buyer's Guide to Digitally Engage Your Past-Due Customers

Without a comprehensive, consumer-centric digital engagement plan, your debt recovery outreach can stumble just as easily as an inexperienced call center rep on their first day—ineffective or even damaging to customer relations. But the right strategy will reduce charge-offs, bolster your bottom line, and provide all of your customers with a path forward.

But what’s the right strategy for your business? This is your definitive guide to find out.

About The eBook

Whether you are looking to evaluate your current strategy or jumpstart a new collection engagement process, this eBook is designed to be your tactical guide to transforming your recovery operation from simply using digital methods to a truly intelligent digital design.

This guide will answer the critical questions to enhance your debt engagement strategy with past-due customers, including:

  • How can you use advanced technology like machine learning?
  • What data should you be using to personalize customer outreach?
  • How can you keep up with compliance changes and new regulations?
  • And the real results our clients have experienced by enhancing their strategies

About TrueAccord

TrueAccord offers an intelligent, digital-first collection and recovery platform that has worked with more than 20 million consumers of major banks, issuers, eCommerce companies, and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with an adaptive intelligence engine that dynamically personalizes every facet of the consumer experience – from channel to message to plan type and more – in real-time.