Case Study

TrueAccord Delivers Industry-Leading Engagement, Repayment for Scale-Up BNPL


BNPL overcomes the challenges of late-stage debt collection with a cost-effective, scalable, and consumer-friendly approach by TrueAccord.

About The Case Study

With its growing popularity, one Buy Now, Pay Later (BNPL) company was soon confronted with the complexity of managing late-stage collection—a challenge many startups face without a defined debt recovery strategy. But partnering with the experts at TrueAccord would set a plan in place with impressive liquidation and engagement results.

In this case study, we’ll look at how TrueAccord's digital-first approach delivered superior outcomes in several key areas:

  • Cost Savings: avoided investment and operating costs associated with building and maintaining in-house collection programs
  • Automation and Scalability: machine learning-driven automation efficiently handles any volume of accounts
  • Compliance and Expertise: code-based compliance and TrueAccord’s dedicated teams ensure compliance for the latest regulations and policies for debt collection
  • And big number results: the BNPL achieved 2.45% liquidation at 90 days, 3.4% at 180 days, and more

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 40 million consumers of major banks, issuers, eCommerce companies, and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.