The Credit Union’s Guide to Digital Engagement for Past-Due Members

Learn about digital-first engagement through optimized delivery platforms designed with credit unions’ dedication to member experience

About the eBook

The right early-stage recovery strategy aligns what’s good for your business and what’s good for your members—and the right digital engagement strategy is what puts that plan into action. This ebook provides you with the insights and evaluation techniques to ensure that you’re partnering with the right digital engagement delivery provider for the long run.

In this eBook, we'll look at:

  • Trends in members’ communication preferences and what it means for credit unions
  • Key elements and common hurdles to build an effective engagement strategy
  • Critical questions to ask when evaluating a digital engagement provider

About Retain

Retain by TrueML Products is an intelligent delivery platform that leverages a patented optimization engine to determine the optimal time and channel to deliver the client’s communications within the confines of the compliance requirements outlined by the client. 

TrueML Products is a fintech software company developing machine learning-driven products that enable intelligent, digital communication and prioritize customer experience for consumers seeking financial health.