Case Study

Digital-First Engagement Out-Performs Call-and-Collect for National Bank’s Late-Stage Debt Recovery

Through the Champion-Challenger model, TrueAccord’s digital-first approach consistently out-performed traditional call-and-collect for a well-established national bank.

In this case study, we’ll look at:

  • Why the Champion-Challenger model works so effectively for optimal debt recovery
  • What KPIs were used to compare call-and-collect vs TrueAccord’s digital engagement
  • How TrueAccord won 100% of the bank’s primary placements

About TrueAccord

TrueAccord is a full-service digital-first debt collection agency that has worked with more than 20 million consumers of major banks, issuers, eCommerce companies and direct lenders. We are transforming the debt collection industry and helping consumers reach financial health with convenient payment plans, customized billing schedules, and easy documentation.